SHAN CRUZ RIVERA BPO SCANDAL

Business Process Outsourcing (BPO) is one of the fastest growing industries in the world. In the Philippines, it is an emerging industry.  

BPO controlled $9 billion in 2010 contributing 5% of GDP.  At present, there are now more than 600,000 staff employed in the BPO sector, and the figures are estimated to go even higher in the coming months. 

Unfortunately there are just some customer service representatives who don't take their job seriously.

DISCLAIMER: This video don’t reflect the majority of Filipino call center agents.  Most of them are honorable and responsible customer service representatives.

                                                             A screenshot from the video

The guy on the video was the one who uploaded his own video on his Facebook account last December 16, 2011. That made him liable because the video is accessible to the public. Based on the video, he’s playing the security question of the client which is a serious offense according to some call center agents.

Here are some of the negative comments of this video:

“THIS IS ILLEGAL. NO ONE IS ALLOWED TO RECORD VIDEOS AND RECORD VOICE CALLS AND POST IT IN ANY SOCIAL NETWORKING SITE. CALLS ARE RECORDED FOR QUALITY AND FOR INTERNAL USE ONLY. THIS ACT IS TERMINABLE. YUNG MGA HINDI NAGWOWORK SA CALL CENTER AY HINDI SIGURO NAKAKATINDI NA EVERY AGENT SIGNED A NON-DISCLOSURE AGREEMENTS. IF UMABOT ITO SA CLIENTS FOR SURE MAG PUPULL OUT YUN ACCOUNT. AND PAG NAGSIMULANG MAG PULL OUT ANG ISA MAGSUSUNURAN NA YAN.” — arvieunderscore

“Unprofessional! you are disgrace to the BPO Industry, if you love your job and wanted to give excellent customer service, you should not do that at the first place, now stop laughing and start crying..your BPO career is OVER!” — khyziren27

“We started WNS here in the Philippines… We were 30 agents before but we never worked like this!!!! He can’t even enunciate and yet he had the guts to do this type of stuff… Shame on this… Banned this mutha f*cka!!! Thumbs up if you wanna Banned this stupid lowlife deep throating faggot in the industry of BPO for life!!!” — benedictsalvacion

“camera phone on the floor…nonsensical pathetic questions…making fun of the customer…very unprofessional…TERMINABLE OFFENSE/BANNED FROM ALL BPO… tsk tsk tsk dude you are the perfect definition of a PATHETIC LOSER =)

and by the way… disgrace as well sa lahi mo…habang binibigyan nila boy abunda at vice ganda ng magandang image ang kabaklaan e eto ka sinisira mo ang sarili mong lahi =)” — jdacerunlimited

“this infringes the callers privacy and this guy is a disgrace from the philippine call center industry. DISCLAIMER: this video doesn’t reflect the majority of filipino call center agents. we are honest and responsible customer service representatives. THUMBS UP IF YOU’RE A FILIPINO CALL CENTER AGENT WHO VALUES INTEGRITY” — iamadavaoena

These are some of the negative comments gained from this video. Having more than 24k views and 970 likes. There are some who requested to delete the video on Youtube but it’s too late, for sure, everyone has their own copies already.

Watch the full video of the Call Center Disgrace Shan Cruz Rivera below:

BAWAL MAG SHOOT DITO SABI NG SM MANAGER

We went to SM and dined at Kenny Rogers tonight. Then we decided to pose for a souvenir picture @ the malls Christmas display. But the lights went off.   

Being a camera whore, with lights or no lights.  No one could deter me from taking pictures. I guess camera whore out there know what I mean.

Suddenly a security guard approached  and asked me where am I going to use the pictures. I smiled and asked him why? He mumbled something incoherent. So I went on taking pictures.

Then the SM Manager approached me this time. He said what is my purpose in taking those pictures. I said I just love taking pictures. He said bawal mag take ng pictures. Ha? I then asked him why? He said : "Because may Intellectual rights kami, baka kopyahin mo" Ha? Ano daw? 

Natawa ako. Sabi ko: "There is nothing amazing here! Saan ko kokopyahin ang design? Sa bahay namin?"

Hello sino sa inyo ang gusto ng design ng SM sa bahay nila?

I guess the manager is over-reacting. 

Wala sa intention ko ang magmukhang SM ang bahay namin susme. 

May mga kuha pa naman ako sa SM NORTH EDSA ng NORTH POLE display nila.

Aba'y hindi ko na lang i blog at bawal pala.  

Kaya kayo na mahilig mag pa picture punta na lang kayo sa TRINOMA o ROCKWELL kasi sa pagkakaalam ko hindi bawal mag shoot doon. Mas maganda pa sa tutuo lang!

MANNY PACQUIAO LOVE CHILD: JOANNA BACOSA PLEADS PACQUIAO TO LET CHILD CA...

In a news report aired at TV5 Aksyon Balita yesterday, December 14, Joanna Rose Bacosa poured her sentiments over Manny Pacquiao's lack of support to their alleged love child.


Source You Tube video Uploaded by Pinaswatcher

Please pray for the typhoon victims in the Philippines

Latest count of dead bodies- 927. 

Others don't have food to eat, shelter and clothes. 

Please pray for the victims in the Philippines.

MANNY PACQUIAO'S LOVE CHILD

Joanna Rose Bacosa re-exposes her claim of having a child with Manny Pacquiao.

 

In Joanna’s claim, she and Manny have had a relationship back in 2003. Joanna recounted how they met and eventually hooked up.

Joanna said that it all started when she met Manny Pacquiao in 2003. Manny Pacquiao is a regular customer@ City Square in Pan Pacific and Joanna worked as waitress and “spotter” in 2003 at Pan Pacific Hotel’s billiard hall.

Despite of knowing that Manny is already married man, she still continued and agreed to have an intimate relationship with the boxing champ. According to her, it’s because of Manny’s generosity and sweetness that makes her fall.

When Joanna got pregnant in May 2003. Manny asked her to stop from working and moved to another house to evade gossip.

The alleged son of Manny from Joanna was born in January 2, 2004 and baptized on November 6, 2005 at Immaculate Conception Cathedral Parish in Cubao, Quezon City.

In the baptismal certificate of the child, Manny’s name was written as father while “professional boxer” as profession.

Joanna said that the last time she, Manny and their child were together was in November 2005 in a hotel in Cebu City.

After being together in Cebu, Joanna and her child never had a chance again to be together with the Manny until she decided to file for a complaint to ask support to his child from Manny.

According to Joanna, when she filed a complaint and asked for financial support in 2006, Pacquiao’s camp offered her an amount of 500,000 pesos and 10,000 pesos monthly support provided that she will not file any criminal or civil case against the Saranggani Congressman, Manny Pacquiao.

Moreover, Joanna was asked to signed a paper stating that she will not be filing the complaint again.

  
Joanna showed documents of her son’s birth and baptismal certificate as proof that Pacquiao is indeed the father of her son.

She also showed photographs taken in Cebu City to prove that her relationship with Manny was indeed true.

Pacquiao provided financial support for their child. Allowance aside, Joanna was also asking Manny Pacquiao to recognize their child.

“Gusto ko pong masabi sa anak ko na pagdating po ng panahon, makita rin ng anak ko na ipinaglaban din siya ng mommy niya para po kilalanin ng ama niya na si Manny Pacquiao.”

ENCHANTED KINGDOM PROMO FOR STUDENTS

EKstreme Student Cheer
Promo Period: November 30, 2011 to January 1, 2012 

 

 All students with valid IDs of the current school year or semester period

 Php 380.00 Only 

 

 DETAILS:

 Promo ticket shall be the EK Day Pass with one gated attraction of your choice.

 May be used at any of the following gated attractions:

•  SRRX
•  EKstreme Tower
•  4D Discovery Theater
•  Lazer Mission

Promo tickets may be purchased ONLY at Group Sales Office and Front Gate Ticket Booths in Sta. Rosa, Laguna.

Tickets are not valid for rebooking and upgrading

Promo may not be used in conjunction with other existing promos.

THE CHANGE THAT I WANT IN 2012

The change that I want for 2012 is for government to provide motorcycle and biking lanes in Metro Manila just like in China. 

When I went to China last year,  I was amazed how the Chinese has the freedom to go wherever they want to go safely. 

Maybe you heard how many hundreds of motorists died in accidents in Metro Manila alone just because of the lack of proper lanes for two-wheeled vehicles. Almost always said vehicles are sideswiped by large four-wheeled vehicles. 

My new found Chinese friend even rented a bike to roam around in Hangzhou (Eastern China). She is from Sichuan province (Southwest part of China) and it is also her first time to visit Hangzhou, China. Have I not scheduled my flight to Shanghai, I would also have rented a motor bike or a bike too.

In Ayutthaya, Thailand, my brother and I had fun biking around to the different sites. Together with other foreigners, we rode our bikes the whole day. It is a better medium of transportation. I hate tuk-tuks (auto rickshaws). I think some tuktuk drivers are part of a syndicate and always overcharge tourists.

How about you? What change do you want for 2012?

Malacanan Answered for Pnoy about the PSG Party

Malacanan said that even if the president was at the party,  the President made sure all rescue and humanitarian efforts were in place.

Malacanan said the PSG party have already been earlier scheduled and the party was already paid for so it was impractical to cancel it. 

The backlash is understandable. But let us be reminded that agencies are still doing their jobs.
 

Malacanan said the President has also canceled the Christmas party for Cabinet members initially set Monday night and the funds will instead be sent for relief efforts.

He noted that members of the Cabinet will also be donating money from their own pockets.

Aquino is set to visit typhoon-hit areas on Tuesday.

Media reported that over 650 people have been confirmed dead while 800 are still missing in Iligan and Cagayan de Oro and in other areas in Southern and Central Mindanao, as "Sendong'  whipped the areas Saturday night.